wj88 Privacy Policy

1 Introduction

wj88 ("we", "us", "our", or "the Platform") is committed to protecting the personal data of every player who registers and uses the services available at wj88.io. This Privacy Policy describes how wj88 collects, uses, stores, discloses, and safeguards personal information in connection with the operation of its online casino and sports betting platform, which is designed specifically for players based in Bangladesh.

This Privacy Policy applies to all wj88 services, including account registration, game play, deposits and withdrawals, promotional communications, customer support interactions, and any other activity that involves the processing of personal data in connection with the wj88 platform. By registering an account or using any part of the wj88 service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and wj88. If any term in this Privacy Policy conflicts with a term in those documents, this Privacy Policy shall govern matters relating to data processing.

2 Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information is the wj88 operating entity that provides the gambling platform at wj88.io. As data controller, wj88 determines the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your data is being handled, you may contact our dedicated data protection contact at [email protected]. All data-related enquiries are handled by a designated team member and will receive a substantive response within 30 calendar days of receipt.

3 Data We Collect

wj88 collects the following categories of personal data from players and prospective players:

• Identity data — full legal name, date of birth, gender, and national identification number or passport number (collected during registration and account verification).
• Contact data — email address, mobile phone number, and residential address including district, division, and postal code (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and other Bangladeshi locations).
• Financial data — payment method details including bKash wallet numbers, Nagad account identifiers, Rocket account references, Upay identifiers, bank account numbers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and Visa or Mastercard card numbers (stored in masked format only). Full card numbers are never stored by wj88.
• Transaction data — records of all deposits, withdrawals, bonus claims, and in-platform financial activity, including amounts in Bangladeshi Taka (BDT), timestamps, and payment method references.
• Gaming data — game sessions, bet amounts, wagering history, game outcomes, and session durations across all casino games and sports betting markets on the wj88 platform.
• Technical data — IP address, device identifiers, browser type and version, operating system, screen resolution, session tokens, and referral source data collected automatically when you access the platform.
• Profile data — account username, account preferences, responsible gaming settings (deposit limits, loss limits, session time limits, self-exclusion status), and any communications you have sent to wj88 support.
• Verification documents — copies of government-issued identity documents, utility bills, bank statements, or other supporting documentation provided during the Know Your Customer (KYC) verification process.

wj88 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless required by law in specific circumstances such as self-exclusion programme administration.

4 How We Collect Data

wj88 collects personal data through the following channels:

• Direct interactions — data you voluntarily provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion.
• Automated technical collection — data collected automatically by our systems when you visit and use the wj88 platform, including via cookies, server logs, and device fingerprinting technologies.
• Payment processors — transaction confirmation data and fraud signals received from payment service providers including bKash, Nagad, Rocket, Upay, and card-processing partners.
• Identity verification partners — verification outcomes and document authentication data from third-party KYC service providers engaged by wj88 to confirm player identity and age.
• Fraud prevention and security services — risk signals and device reputation data from specialist security partners used to protect the integrity of the wj88 platform.

5 Purposes of Processing

wj88 processes your personal data for the following clearly defined purposes:

• Creating, maintaining, and managing your wj88 player account.
• Verifying your identity, age (21+ requirement), and eligibility to use the platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.
• Providing access to casino games, sports betting markets, and all other platform features.
• Administering bonuses, promotions, and loyalty rewards in accordance with applicable terms.
• Detecting, investigating, and preventing fraud, money laundering, and other unlawful activity.
• Complying with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Administering responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion programmes.
• Providing customer support, responding to complaints, and resolving disputes.
• Sending service-related communications such as account notifications, transaction confirmations, and security alerts.
• Analysing platform usage data to improve the performance, security, and quality of the wj88 service.
• Sending promotional and marketing communications where you have given explicit consent to receive them (you may withdraw consent at any time by contacting [email protected]).

6 Legal Bases for Processing

wj88 processes your personal data on the following legal bases, depending on the purpose of the processing activity:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and any regulatory reporting duties.
• Legitimate interests — processing carried out for wj88's legitimate business interests where those interests are not overridden by your fundamental rights, including fraud prevention, platform security, and service improvement.
• Consent — processing activities that are not strictly necessary for the performance of the contract, particularly the sending of optional marketing communications, where you have given explicit, freely given, and informed consent.

7 Sharing Your Data

wj88 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients only where necessary and only to the extent required:

• Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard, and other payment partners, solely for the purpose of processing your transactions.
• Identity and age verification providers — specialist KYC partners engaged to confirm player identity and age compliance with the 21+ requirement.
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver their games through the wj88 platform.
• IT and infrastructure providers — cloud hosting, content delivery, and cybersecurity service providers engaged to maintain the technical operation of the wj88 platform.
• Fraud prevention and security services — specialist providers that help wj88 identify and prevent fraudulent activity, account takeover, and money laundering.
• Legal and regulatory authorities — competent authorities, courts, law enforcement agencies, and regulators where wj88 is legally required to disclose personal data, or where disclosure is necessary to protect the rights and safety of wj88, its players, or third parties.
• Professional advisers — lawyers, auditors, and accountants engaged by wj88 on a confidential basis where access to personal data is incidentally required in the course of their professional services.

All third-party service providers engaged by wj88 are bound by contractual data processing agreements that limit their use of your personal data strictly to the contracted purpose and require them to maintain appropriate security standards.

8 International Transfers

The wj88 platform is designed to serve players in Bangladesh. Some of our third-party service providers, including game studios and infrastructure partners, may process personal data in countries outside Bangladesh. Where such international transfers occur, wj88 takes steps to ensure that an adequate level of data protection is maintained, including through the use of contractual safeguards, standard data protection clauses, or by transferring data only to countries or organisations that offer a level of data protection equivalent to recognised international standards.

If you would like further information about the international transfer safeguards applicable to your personal data, please contact our support team at [email protected].

9 Data Retention

wj88 retains personal data for the following periods, after which it is securely deleted or anonymised:

• Account and identity data — retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with AML, KYC, and regulatory record-keeping obligations.
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping requirements.
• Gaming activity data — retained for the duration of your active account plus three (3) years, used for dispute resolution, responsible gaming monitoring, and fraud prevention.
• Customer support records — retained for three (3) years from the date of the last interaction, for dispute resolution and service quality purposes.
• Marketing consent records — retained for the duration of your consent plus two (2) years to demonstrate compliance with consent requirements.
• Technical and log data — retained for up to twelve (12) months for security monitoring and platform performance analysis.

Where wj88 is required by applicable law to retain data for a longer period than stated above, the statutory retention period will take precedence. You may request early deletion of your personal data by contacting [email protected]; such requests will be assessed against our legal obligations before being actioned.

10 Cookies and Tracking Technologies

wj88 uses cookies and similar tracking technologies on the wj88.io platform for the following purposes:

• Strictly necessary cookies — essential for the operation of the platform, including maintaining your login session, processing transactions, and ensuring platform security. These cannot be disabled without affecting platform functionality.
• Functional cookies — used to remember your preferences, language settings, and responsible gaming configurations so that you do not need to re-enter them on each visit.
• Analytics cookies — used to understand how players navigate and use the wj88 platform, helping us identify areas for improvement. Analytics data is aggregated and does not identify individual users.
• Security cookies — used for fraud detection, bot prevention, and account security monitoring purposes.

wj88 does not deploy third-party advertising trackers, cross-site behavioural profiling cookies, or social media pixel tags on the wj88 platform. You can manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the platform.

11 Your Rights

As a player on the wj88 platform, you have the following rights in respect of your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

All data rights requests are acknowledged within 72 hours and substantively responded to within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. wj88 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

12 Security Measures

wj88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the wj88 platform.
• Encrypted storage of sensitive personal data, including payment method identifiers and identity verification documents, at rest.
• Strict role-based access controls ensuring that only authorised personnel can access personal data, limited to what is required for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified information security professionals.
• Multi-factor authentication and session management controls protecting player accounts from unauthorised access.
• Comprehensive incident response procedures, including a data breach notification protocol designed to alert affected players and relevant authorities without undue delay where a breach poses a risk to individual rights.

While wj88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account login credentials and for notifying wj88 promptly if you suspect any unauthorised access to your account.

13 Children and Minors

The wj88 platform is strictly restricted to individuals who are 21 years of age or older. wj88 does not knowingly collect personal data from any person under the age of 21. If wj88 becomes aware that personal data has been collected from a minor, the account will be immediately suspended, all associated data will be deleted, and any deposits held in the account will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor under your care has registered an account on the wj88 platform, please contact our support team immediately at [email protected] so that we can take swift action to close the account and delete all associated data.

14 Changes to This Privacy Policy

wj88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we provide. When material changes are made, we will notify registered players by posting a notice on the wj88 platform and updating the "Last Updated" date at the top of this document.

Your continued use of the wj88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should close your account and cease using the platform. For significant changes that require renewed consent, wj88 will seek your explicit agreement before the changes take effect in respect of your account.

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way wj88 handles your personal data, please do not hesitate to contact our dedicated support team. We take all privacy enquiries seriously and are committed to resolving any concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link)

Our support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. Please include your registered account username and a brief description of your privacy query to help us direct your message to the appropriate team member. We aim to acknowledge all privacy-related enquiries within 72 hours and to provide a full response within 30 calendar days.